FAQ
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor’s email and a username will be stored on the server. All relevant order details will be stored on the server.
How the Information is used
The information is used to enhance the vistor’s experience when using the website to display personalised content.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mails may be sent to inform you of news of our services.
Visitor Options
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Q: How long will it take to get my order?
A: Domestic orders: Estimated delivery is generally between 1 – 6 business days to metro areas and a few days longer to regional cities. Delivery time incorporates from processing, dispatch and actual receipt of parcel. It excludes public holidays, weekends, bad weather and local postal schedule.
Q: My order hasn’t arrived within the expected timeframe, what should I do?
A: Unfortunately there may be unforeseen delays in parcel delivery due to weather conditions, holidays or volume backlog and we suggest the following steps:
1. Please check with your local post office as your parcel is often too big for the mail box.
2. If your parcel is not there, please email us at sales@aussiesolarlabels.com.au for further assistance.
Q: What shipping method do you offer?
A: All items are sent via Australia Post or courier.
Q: Do you allow local pick up?
A: Yes. Local pick-up is welcome at our facility at Unit 26, 107-113 Heatherdale Rd Ringwood Vic.
Q: Do you ship to my country?
A: We ship all around Australia. For deliveries outside of Australia, please contact us on sales@aussiesolarlabels.com.au so we can confirm details.
Q: What are the shipping costs?
A: Orders under $100 have a flat shipping of $12.95 and $19.95 for Express Post. Orders over $100 have FREE shipping.
Q: How will it be packed?
A: All shipments are securely packed in cardboard boxes.
Q: What are my payment options?
A: Payments can be made via secure credit card through PayPal and Commonwealth Bank facilities.
Q: I need a copy of my invoice, what do I do?
A: Log into your account and in the order history section select the invoice you require and print or save to file.
Q: What is your returns policy?
A: We accept returns if an item was faulty or incorrectly supplied.